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Product or service reviewed: Carrier Performance Series gas furnace and air con
Fayetteville, New York
Dear Mr. Terrell,
We just had a ductless air conditioning system installed in our home at 330 Berkley Drive, Syracuse and I just want to write a letter of thank you for the outstanding support and work provided by your employees!
Ron Stevens was very patient and helpful to my wife - who was very concerned about how the system would fit into our home which was built in the 1920's. Ron worked with her and really developed a wonderful solution that provides excellent cooling and fits in with minimal disturbance in both the inside and outside of the house.
Rob Smith did an outstanding job of installing the system - he was very innovative in finding an excellent way to provide power to the inside units and took great pride in all of his work - he truly is an outstanding employee for Cooney! Matt Nissen was an excellent assistant and worked very hard to ensure that everything was kept clean and neat - a super team!
I certainly would recommend Cooney to any potential customer - it is so wonderful to deal with a company that takes such great pride in their work!
Thanks very much!
As you know, I recently had a new Carrier Infinity furnace and central air conditioner installed at my home. Although it took some time and effort to effect this event I am very pleased with the job Cooney completed.
I know I mentioned this to you over the phone last week but thought I'd send a letter as well. Ron did a fine job getting this project back on track and put all the information together in a very organized and understandable fashion. Mel and Ken completed the install and did a very nice job from start to finish. Please tell them all, thank you.
As an aside, Cooney is also servicing HVAC needs of my office building downtown. I've been working with Tim for over a year now and he is doing a fine job as well.
Please let these Cooney representatives know that I appreciate their expertise and good work. They reflect admirably on your company and I thought I'd let you know that.
Very truly yours,
Robert M. Petrovich
Executive Vice President
I am writing to say thank you for the great job you and your professional crew did at our house. Debbie and I are very pleased with the entire project.
The kids are very much enjoying the new heat system that you designed for our basement, and I have found it way too easy to fall asleep on the couch that it's so comfortably warm down there!
I know that running a successful business like yours brings many daily challenges, so it's nice to know that you are one of the really good customer oriented companies that can be counted on to do a top notch job in a professional manner.
Please let Matt and Mel know that we are very pleased with their work, and that it was a pleasure to get to know them.
Thanks. The whole process was a pleasure. I didn't know there was still this kind of service available!
I wanted to take this opportunity to tell you how pleased my wife and I are with purchase and installation of our new air-conditioning system. Your staff starting with David Cash, who made an excellent presentation and quotation for our system, and including Mel and Kevin who did the installation, as well as your office receptionist are very professional and courteous people. Mel and Kevin placed runners in all areas that they would be walking through or working in to protect our floor covering and cleaned the job site each afternoon before leaving. Also they answered any of my questions, concerning the installation, directly and always to my satisfaction. We are looking forward to the weather warming up so that our system can be started and checked out. It has been a pleasurable experience dealing with your company and we would certainly recommend your company to anyone interested in purchasing a heating or air-conditioning system.
Around 8:30 tonight, our furnace stopped working plus we smelled gas in the basement. We called Cooney and they dispatched a technician out here (Dwayne). By 10, it was fixed.
A couple of things I wanted to bring up:
1. The service was exceptional by all (dispatcher, technician on call and then Dwayne). Actually he wasn't on call. Tim, the technician talked to me (he doesn't know I work with Carrier) and decided to call someone out to help since he was on the other side of town and it would be a couple hours.
2. Issue diagnosed and actually it was snow blocking the vent but he mentioned he had all the parts needed to fix whatever problem in his truck...warms the heart to see that factory authorized part sticker on the igniter box!
3. He mentioned that if there was a part he didn't have, he knows he can get the warehouse to open at any time (there's a fee but it is done) and they will take care of the problem.
I know a lot of times we hear the bad but it is good to know that as a customer of Carrier Northeast, the experiences is a good one.
Time to go back upstairs and enjoy that Infinity system!
We would like to thank you and all those at Cooney for an outstanding job on the furnace and duct installation in our home. I know we were fussy customers due to Todd's knowledge of HVAC systems. However, that is the exact reason we choose Cooney for the job.
From the minute you walked in the door, your company stood way above the rest in your knowledge of what was needed to do the job properly. We were impressed by your read of our old system...that there were venting issues, which proved true once the job began. Nobody else came close to putting a complete system together for us, and we had some top names in the heating business here.
While the job by Cooney cost more than the other bids we received, we chose Cooney because we knew you were going to do the job right. Others were going to put band-aids on our system, yet tell us a high efficiency furnace. The two do not go together. We are confident that what you have done will serve us for many years, since the job was done properly from the start.
The crew you sent to the job was outstanding. They were clean, courteous, professional and personable. They laid out the job with care, which allowed all the ducts and pipes to take up the least space possible. There were a number of instances where decisions needed to be made. They always made the decisions on what would yield the best result, not what would take the least amount of time. They were here to serve us, and I deeply respect that.
We also appreciate all the time that you spent with us. You were always there to answer questions and you let us take time to make decisions. In addition, you showed up on the job several times to ensure we were getting the best job possible. Upon completion, you have followed up to make sure everything was right. This is outstanding service on your part and we genuinely appreciate your efforts and applaud you for doing business so professionally! You stood by us until a few minor details were worked out, and for this I can't thank you enough. Our home is much more comfortable now with even heating throughout the house. Yesterday the high was only 2 degrees and we were warm, snug and comfortable.
We admire a company who hires good employees, keeps them happy, and provides outstanding service. Did we mention keeping our house clean? We will be singing praises of Cooney for a long time to come. It was such a pleasure doing business with you. Thank you for a job well done.
Thank you again for a the wonderful and knowledgeable Service Person you sent to us today. Over time we have had several of your Service people at our Facility and they were all exemplary employees. Their knowledge base is terrific and their professionalism is the greatest. It is always a pleasure to greet your employees when they come into our facility.
I have always said that the Field Service Department is your business card to the customer, and we are VERY Satisfied. Today we got to meet Dave (D.W.) he was the best!! Thank you again for all you do for us.
John A. Anderson
Rite Aid Distribution
Rome, New York 13440
I am very pleased with my new Carrier heating system, and with the way I was advised, and with the efficient manner the technicians did the installation. Thank you for making my home warm and cozy.
We couldn't have been more pleased with all their members of the Cooney staff. All was done in a professional manner and very pleasantly as well. We would recommend your service very highly. Thank you!
We have never worked with a friendlier, and more helpful group of people! After the problems we've had with contractors and heating companies in the past. We were leary about having Rianna's installed in our home.
Brian & Mike were friendly and professional technicians who spent time explaining my new systems to me. They were courteous and spent their time doing only work. Having Cooney Air Co. in our home was a pleasant experience.
Edwin & Lydia Carney - Laura Carney
We are so pleased with the professional job Cooney Air Conditioning did for us. We love the unit - it is perfect for our needs and is also attractive. We highly recommend you!! Thank you!!
Our 69 yr old home presented a big challenge to try to air condition properly. Our installer was such a hard worker, and went way beyond what I've come to expect with other home improvements we've done here. Very accommodating, courteous & efficient. Thank you so much! Lyn.
I will highly recommend your firm to anyone who inquires information about your firm. Please feel free to give out my name, address and telephone number (478-7213) to a potential customer so that I may inform them of my high regard for the work you did for me. I am especially appreciative of the information and the time given to my by Ron Stewens. All of the service men you had working installing my furnace were thoroughly knowledegable and professional (especially Robert Smith) and that is why the installation is excellent.
A sincere note of THANKS to You, Brian, and Kevin for the great job done by all in the Prep Work, Installation, Clean Up, and Follow Up involved in our purchase of a new furnace & air conditioner. A Class 'A' Team!!
Ron, you did a great job on educating us in every aspect of the work that was done, and in the operation of our new furnace and air conditioner.
In the fast paced life that we live in, it's nice to know that there are still companies like Cooney and people like You, Brian, and Kevin that care about doing a great job, and care about the customer. The Cooney business will prosper during these difficult economic times that we are in because of people like you.
Ron, thanks so much again for a job very well done.
I contacted several companies & Cooney AC was the first to come & deliver the most complete estimate with the most options. My old furnace was on its last legs & the work was scheduled & completed as quickly as I could ask. The installers arrived on time, completed & cleaned up so there was nothing left for me to do but turn up the heat!
It was a pleasure having you in our home. Your installers were extremely neat & courteous and we just can't say enough about our 'new Best Friend' Ron.
Thank you so much for everything.
A thoroughly pleasant experience. Knowledgeable staff and a very professional installation crew. They did a fantastic job and I am sincerely delighted. Cooney A/C & Heating will be at the top of my list in future endeavors and among any recommendations to others seeking similar work. Thank You!
Matt did a very nice job - Hats off to your company with its customer service approach-
It is a good feeling to do business with a company who really wants to do a good job in every way!
Very professional! I would highly recommend Cooney to any & every one. Beautiful job!
Thanks Tom for everything, your guys did a super job!! Angela and I will never call on anyone else for HVAC needs! Tell the crew we said thanks and great job!
It's an understatement to say that we're 100% more comfortable since you re-worked our HVAC system.
Thanks for working with us through the entire process and for a job well done. Special thanks to Bill & Rob. Good work.
I have to commend you on your excellent staff. Pete came to check our furnace & saw a hole in it. He called Ron immediately to see how quickly Ron could help us. Ron called us very quickly and was at our house within an hour. He had another job to get to, but made the time to help us. He called us later with the price - which was very close to the rough estimate he told us before he left our house. He said he'd do what he could to move things around to get us heat ASAP. Ron called me 4 times keeping me informed as to when it could be done - the last confirming Monday @ 8am.
Everything is great and I am so impressed with their professionalism, skill, & speed to help us. Thank you.